Position Purpose: Under the direction of the Customer Service Manager/ Director, the Community Warranty Manager will support and act as a liaison between the CB JENI and Normandy Homes Communities and the Customer Service Department. This position requires an independent thinker that will be able to work closely with homeowners, builders, and sub-contractors in a fast paced, ever-changing environment. This candidate must demonstrate high levels of customer satisfaction and dedication. Control warranty ticket volume in a manageable time frame while holding vendors and trades accountable for the work they perform.
Authority/Budget/Decision Making/Discretion and Independent Judgment Ability: This is an exempt position as the candidate must be able to make independent decisions in regards to matters of significance to the company.
Location: Construction Field Position; CB JENI and/or Normandy Homes Communities
This individual needs to be reliable, energetic and someone that the homeowners and service team can trust to see that calls are completed both timely and correct. This individual must be able to multi-task and possess effective communication skills.
Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.