IT Support Specialist - Green Brick Partners

The IT Support Specialist must believe in, practice and initiate all Green Brick Partners values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how he or she approaches their role at Green Brick Partners.

To provide the IT support and resources needed to enable our customers to succeed.

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Installing and configuring computer hardware, software, systems, networks, printers, scanners, and other IT related equipment
• Assist in planning and undertaking scheduled maintenance upgrades
• Setting up accounts for customer
• Talking to clients and computer users to determine the nature of any problems they encounter
• Investigating, diagnosing, and solving computer software and hardware problems
• Repairing equipment and replacing parts
• Leading special projects: obtaining replacement systems, components, and parts
• Managing stocks of equipment, consumables, and other supplies
• Minimal on-call/afterhours work may be required
• New hire set ups
• Any and all IT related task as assigned.

Supervision of Others:  No

Authority/Budget/Decision Making/Discretion & Independent Judgement Ability:  Employee should be able to make strategic decisions regarding setup, implementation, configuration, administration, and overall health of the entire IT infrastructure.

Education:  Degree in IT related field or equivalent work experience.  Certifications a PLUS

Experience:  Minimum 2 years’ experience in an IT support role

Physical Requirements:  Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear.  Ability to lift and/or move up to 50 pounds.  Specific vision ability required by this job include close vision, distance vision, color vision and peripheral vision.

Travel: Position will require travel in DFW Metroplex and surrounding areas

Competencies:

• Broad knowledge of technology, including areas beyond basic technology
• Ability to work on multiple platforms/networks
• Ability to serve as a technical resource
• Familiar with appropriate technology standards and rules
• Ability to organize and executes multiple tasks
• Ability to re­prioritizes when new issues arise, to ensure a timely response
• Understanding existing and emerging technologies
• Understanding business practices, approaches, organization, politics, and culture
• Managing projects; planning, prioritizing, and administering work
• Communicating and listening; gathering information
• Focusing on results
• Thinking strategically
• Being adaptable

Green Brick Total Compensation:

• Above-market compensation and bonus program
• Multiple Medical and ancillary benefits
• Restricted Stock Awards
• 401(k) with Company Match
• Fitness Reimbursement and programs
• Home Purchase Discount

Location: Plano, TX / Remote site in DFW Metro

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.