Mortgage Operations Manager- Green Brick Mortgage

The Operations Manager must believe in, practice, and initiate all Green Brick Mortgage values set forth in an acronym we call HOME. They must be Honest, Objective, Mature and Efficient in how they approach their role at Green Brick Mortgage.

Green Brick Mortgage is seeking a motivated and detail-oriented Operations Manager to lead and support mortgage fulfillment teams in a fast-paced, growth-driven environment. This role partners closely with the Vice President of Credit and senior leadership to execute operational strategies, drive performance improvements, and maintain regulatory compliance.

This position serves as a key operational leader responsible for managing day-to-day mortgage fulfillment operations while supporting the company’s growth as a captive mortgage provider for builder partners. The Operations Manager ensures efficiency, quality, compliance, and service excellence across business-to-business and business-to-consumer channels.

• Support senior leadership in executing the operational vision and objectives for the Mortgage Operations Department.
• Manage the daily workflow and performance of mortgage fulfillment teams, including Processing, Underwriting, and Closing functions as assigned.
• Establish and monitor goals and Key Performance Indicators (KPIs) for operational staff to promote accountability and continuous improvement.
• Recruit, train, develop, and retain high-performing mortgage operations staff.
• Provide hands-on coaching, performance feedback, and professional development to team members.
• Promote cross-functional knowledge and collaboration across mortgage operations teams.
• Maintain and manage third-party vendor relationships to ensure service-level expectations are met.
• Monitor operational metrics and contribute to dashboard reporting and performance scorecards.
• Identify process gaps and inefficiencies; collaborate with leadership to implement improvements and document procedures.
• Ensure compliance with all investor guidelines, federal regulations, and applicable state laws throughout the loan fulfillment process.
• Serve as a role model by promoting a strong culture of quality, compliance, and customer service for borrowers and builder partners.
• Assist with audits, exams, and internal reviews as needed.

Supervision of Others:  Mortgage Fulfillment Staff

Authority/Budget/Decision Making/Discretion and Independent Judgment Ability: 

Utilizes discretion, judgment, and high-level analytical skills to interpret complex situations.

Physical Requirements:  Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 25 pounds. Specific vision ability required by this job include close vision, distance vision, color vision and peripheral vision.

Location: Hybrid - Plano Corporate Office

Education:

• BS degree in a business-related field (i.e. Finance, Accounting, Real Estate, Business or similar) preferred.

Competencies:

• Experience managing teams in a performance-driven and regulated environment
• Strong working knowledge of mortgage fulfillment operations and workflows
• Practitioner-level knowledge of GSE and Government loan products
• Thorough understanding of mortgage regulations, compliance, and investor guidelines
• Strong interpersonal skills with the ability to build relationships across departments
• Excellent problem-solving, analytical, and decision-making capabilities
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills
• High attention to detail with the ability to work independently or collaboratively

Experience:

• 8–12 years of progressive experience in the mortgage banking industry
• Minimum of 3–5 years managing mortgage fulfillment or operations teams
• Experience in a captive lending or direct-to-consumer environment preferred

Green Brick Total Compensation:

• Competitive compensation and bonus program
• Multiple Medical and ancillary benefits
• 401(k) with Company Match
• Home Purchase Discount

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.